Program Information

Explanation of Clients Rights

Did you know?

As our client you have certain rights. These rights are based on Community Helps Network policies, as well as Article 3 of the North Carolina Statues. Article 3 is what defines a client’s legal rights in receiving mental health, developmental disabilities, or substance abuse services.

We Promise:

  • To protect your legal rights
  • To honor your privacy
  • The right to confidentiality
  • The right to humane care
  • An individualized service plan
  • To treat you with respect
  • To help you see your choices
  • To include you in writing your service plan
  • The right to refuse any treatment
  • The right to dignity
  • Not to sell any goods to you or buy any goods from you
  • Freedom from mental and physical abuse, neglect and exploitation
  • To be informed of any potential risks of the services
  • To inform you of emergency procedures
  • The right for you to see your service plan or any other information that Community Helps Network has written in reference to you

PLUS: We believe that you have the right to the best service we are able to provide. We will continually try to improve our services.

What we do:

  1. All Community Helps Network staff sign a confidential agreement that states that we cannot share any information about you or your family without your written permission except: When you sign a release of information form; when we believe that you or a family member might harm yourself or someone else; or that you have committed a crime; in an emergency medical situation; or when a judge issues a court order directing the release of your records.
  2. If we come to your home and suspect child abuse or neglect, we are required by law to make a report to the Department of Social Services.
  3. In order to provide you with the best care, Community Helps Network staff may need to share information on your case with other Community Helps Network supervisors or representatives the local mental health center that referred you to us.

What can you do?

  1. You can contact the Governor’s Advocacy Council Persons with Disabilities (GACPD, 1-800-821-6922 the statewide agency designated under Federal and State law to protect and advocate the rights of the person with disabilities.)
  2. If you don’t like your services, you have the right to file a grievance or complaint/ Please contact a supervisor at your 24-hour number (910) 848-1924.

Emergency Services

Community Helps Network provides crisis response or first responder services available 24 hours a day, 7 days a week. Community Helps Network has an on-call Qualified Professional available after hours.

Transportation

Community Helps Network Staff can provide transportation for you based on treatment plan goals and programming.  CHN Staff can provide transportation should a client need to go from school to a therapy appointment or a community function. CHN Staff may also transport a client to a job interview in the community. Each of these examples would be appropriate if the transportation is part of the treatment implementation. Community Helps Network Staff will have valid driver’s license and insurance.